Terms of service

1. About Plugg

Plugg is operated by Gjafaland ehf., a company registered in Iceland, Aðalstræti 24, 400 Ísafjörður, Iceland, registration no. (kennitala) 460519-1280, Icelandic VAT no. 134984. Email: kontakt@plugg.pl.

2. The service

Plugg offers modules (e.g. an announcement bar, an AI chat, popups and a free shipping bar) that connect to a Shopify store with one line of code. Modules are activated and configured in the Plugg dashboard.

The service is intended for businesses only and is directly related to their business (running an online store). It is not intended for consumers.

3. Account and company details

You are responsible for the company details being correct and for the NIP belonging to the company that runs the store. Plugg may verify this in public registers (e.g. the Polish VAT white list) and on the store website.

You are responsible for keeping your password secret and for all use of your account.

4. Licence

Each code (key) is licensed for one store and one domain, plus the www version and the myshopify address of the same store. Using the code on other stores, copying the modules or reselling them is not allowed.

Once a store has connected, its domain can be changed once every 30 days.

5. Trial and free modules

Paid modules come with a 14-day free trial. The trial applies once per module and domain, also if a store is deleted and added again. Cancelling during the trial costs nothing.

Free modules cost nothing. Plugg may change or stop offering free modules with 30 days' notice.

6. Prices and payment

Prices are yearly prices in Polish złoty (PLN), net, for one module in one store. The service is supplied by a company outside Poland, so no Polish VAT is added: the buyer accounts for VAT as an import of services (reverse charge). The price of a module does not change during a paid year. A price change for the next year is announced at least 30 days in advance.

A paid module is paid 12 months ahead. A few days before the trial or the paid year ends, you get a payment request by email with an online card payment link. It is due on the day the trial or paid year ends (at least 3 days after it is issued).

If a payment is not made within 7 days after the due date, the modules it covers are suspended until it is paid.

7. Cancellation

You can cancel a module at any time in the dashboard. It keeps working until the end of the paid year and is not renewed. The unused part of the year is not refunded. Until the year ends you can resume renewal with one click.

You can delete a store or your account at any time. Paid periods are not refunded, and open payments for the modules of a deleted store are cancelled.

Plugg may close an account that breaches these terms, e.g. in case of licence misuse, incorrect company details or non-payment.

7a. PrestaShop modules

PrestaShop modules are sold as a one-time licence for one store (one domain with its subdomains). The licence does not expire: the module keeps working in the versions downloaded during the update period.

The price includes a year of updates and support from the payment date. Further years can be renewed in the dashboard at the price shown on the module page. Without renewal there is no access to new versions or support.

The licence key is bound to the store's domain on the first activation. The customer can release the domain in the dashboard and move the licence to another of their stores. The key also works on local copies of the store for testing.

The key and the module files may not be shared with third parties, and one licence may not be used in several stores. In case of a breach Plugg may revoke the licence without a refund.

The module is installed on the customer's server. The customer should back up the store before installing or updating. Plugg is not responsible for conflicts with other modules or themes, or for changes the customer makes to the module's code.

8. The store's responsibility

You are responsible for the content and settings of the modules in your store, e.g. texts, discount codes, offers, prices and deadlines, and for your store complying with the law, including consumer protection (e.g. showing the lowest price of the last 30 days before a discount), marketing and cookie rules.

The AI chat bases its answers on information about the store and artificial intelligence. Answers may be wrong or incomplete, and the store is responsible for the information given to its customers.

Translations, estimated delivery dates and approximate prices in other currencies are for guidance.

9. Operation and changes

Plugg aims for the service to be available and to work with common Shopify themes, but does not guarantee that it is always available, error-free or compatible with all themes and apps. Modules may be updated and improved without notice.

10. Limitation of liability

Plugg is not liable for indirect loss, such as lost sales, profit or data. Plugg's total liability is limited to the amount you paid Plugg in the 12 months before the loss occurred.

11. Processing personal data for the store (data processing agreement)

Some modules process personal data of store visitors, e.g. email addresses in the popup and back-in-stock modules, chat conversations and cookie consent records. For this the store is the controller and Plugg the processor under Article 28 GDPR. This section forms the data processing agreement between the parties.

Plugg processes the data only to provide the service and on the store's instructions, ensures confidentiality of staff and appropriate security measures, and helps the store respond to requests from data subjects.

Plugg uses the sub-processors listed in the privacy policy and announces changes to them. Plugg notifies the store of a personal data breach without undue delay.

When a store or module is deleted, the data of its visitors is deleted. The store can export popup email addresses before that.

12. Changes to the terms

Plugg may change these terms. Material changes are announced by email at least 30 days in advance.

13. Governing law and disputes

These terms are governed by Icelandic law, subject to mandatory provisions. The parties first try to settle a dispute amicably by writing to kontakt@plugg.pl. If language versions differ, the Polish version applies.